Elements of Classic Style and Culture in the American South
Friday, February 26, 2010
Tom James Customer Service
Well I'm impressed. Within 18 hours of my last post, I received an email from the Vice-President of Retail Operations for the Tom James Company who wished to ensure that I am satisfied and that my fit issues are addressed. Since then I have received a call and a follow-up email from my local Tom James representative who assures me that the problem can and will be fixed. I am encouraged. More to follow on this ongoing trouser saga.