Friday, February 26, 2010

Tom James Customer Service

Well I'm impressed.  Within 18 hours of my last post, I received an email from the Vice-President of Retail Operations for the Tom James Company who wished to ensure that I am satisfied and that my fit issues are addressed.  Since then I have received a call and a follow-up email from my local Tom James representative who assures me that the problem can and will be fixed.  I am encouraged.  More to follow on this ongoing trouser saga.

1 comment:

  1. We have always known the importance of customer service and how it can boost customer retention and better word-of-mouth. Satisfied customers like you may help you promote your business through word-of-mouth.
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